Accessibility Statement for Waste Collection Barnet Website

This accessibility statement explains how we aim to make the Waste Collection Barnet website and our online waste collection services in Barnet usable and inclusive for as many people as possible. We want everyone to be able to access information about our waste and recycling services, book collections, and contact us without facing digital barriers.

Our Accessibility Commitment

We are committed to making the Waste Collection Barnet website as accessible as possible and to meeting the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are internationally recognised standards for designing and building accessible websites and digital services.

Our goal is for people in the Barnet area, including those using assistive technologies, to be able to find information about accessible waste collection, recycling schedules, bulky waste services, and other local waste support with ease.

Measures to Support Accessibility

To improve accessibility on the Waste Collection Barnet website, we are working to:

Provide clear headings and consistent page structures so that users can understand and navigate our content efficiently. Use sufficient colour contrast between text and backgrounds to support users with visual impairments. Ensure that text can be resized using browser settings without loss of content or functionality. Avoid relying on colour alone to convey important information.

Screen Reader Compatibility

The website is designed to work with common screen reader software. We aim to use clear and descriptive headings, labels and text so that screen reader users can quickly identify sections such as collection days, service updates, and contact options. Where we use images, we aim to provide meaningful alternative text so that the purpose of each image is understood without needing to see it.

We also work to ensure that interactive features related to waste collection in Barnet, such as request forms and service information, have appropriate labels and instructions that are announced correctly by screen readers.

Keyboard Navigation

We aim to ensure that all key functions on the Waste Collection Barnet website are available using only a keyboard. Users should be able to move through page elements in a logical order using the Tab, Shift plus Tab, Enter, and Space keys. Buttons, forms, and menus are being designed so they can be accessed and activated without a mouse.

We are reviewing our pages and interactive components to maintain visible focus indicators, making it easier for keyboard users to see which item is currently selected as they navigate.

Ongoing Improvements and Limitations

We understand that accessibility is an ongoing process and that some parts of the Waste Collection Barnet website may not yet fully meet WCAG 2.1 AA standards. We are continuously improving our content, code, and design to address any accessibility issues identified through testing, user feedback, and regular reviews.

If you experience any difficulty when accessing information about waste collection in the Barnet area, or if some content is not fully accessible to you, we want to hear from you so that we can improve.

Contact for Accessibility Requests

If you need information about Waste Collection Barnet in a different format, or if you want to report an accessibility problem, you can contact our accessibility team. Please tell us:

What content or service you were trying to use. What problem you experienced. What device, browser, or assistive technology you were using.

We will review your request and aim to respond with an appropriate solution or alternative format. We value feedback from all users in Barnet and will use it to make our waste collection services easier to use for everyone.

We are committed to ensuring that accessible waste collection in Barnet includes clear communication and fair access to our online information and services for all residents.